Ticket Info

OUR TICKETS ARE NOW DIGITAL

We will send an email confirmation with a link to your tickets in your online account, you can download your tickets and save them onto your phone, or you may choose to print at home.

When you arrive at the theatre all you need to do is show us your downloaded tickets on your smart phone or show us the barcode on your printed tickets.


If you are unable to use a smartphone to download your tickets, or unable to print your tickets at home, don’t worry, you’ll still be able to pick up physical tickets from the Box Office.

If you have lost your e-tickets or your printed version, just email BoxOffice@rctcbc.gov.uk so we can help.

RESERVATIONS FOR LIVE EVENTS

Only available to groups of 20 or more – all other tickets must be paid for at time of booking.

TICKET COLLECTION

Your tickets can either be sent to you (postage charge is 75p) or can be collected in person from the Box Office.

CONCESSION TICKETS

Available to children,  full time students (with identification), people aged 60 and over and disabled people and unemployed people (with appropriate identification). May not be available at hired events.

DISABLED CUSTOMERS AND CARERS

We are a member of Hynt - a national access scheme working with a network of theatres and arts centres across Wales. All Hynt cardholders are entitled to a ticket free of charge for their companion, carer or personal assistant. For more information on Hynt and to download an application from the Hynt website www.hynt.co.uk

For more details about how to book Hynt tickets, how to book a Wheelchair space, Access Facilities at each venue and Assisted Performances click here

GROUP BOOKINGS

Please contact the Box Office for the latest group offers

SCHOOL BOOKINGS

Some events have a special school discount, which includes free tickets for teachers/lecturers/education assistants (on a ratio of 1 to 10 unless otherwise agreed with the venue). Please call the Box Office on 03000 040 444 for more information.

PAYING FOR TICKETS

DEBIT/CREDIT CARDS

We welcome payment by credit/debit card free of charge.

CHEQUES & POSTAL ORDERS

Cheques and postal orders should be made payable to Rhondda Cynon Taf CBC.

CASH

In person at the Box Office – please do not send cash in the post

THEATRE TOKENS

We accept theatre tokens – please call the Box Office for more information.

Exchanges

Your tickets can be exchanged for another event, or a credit voucher can be issued (either option only up to the value of your original ticket purchase), up to 24 hours before the performance commences.

Refunds

Refunds are not available for any event, unless the event has been cancelled or postponed.

How We Protect And Respect Data

When you book tickets with us, you provide us with some basic personal information in order for us to process your booking.

At the time of your booking we will also ask you if you wish to receive information about forthcoming productions and events at The Coliseum Theatre, The Park & Dare Theatre and  Yr Olwg.   If you provide your consent, then we will occasionally contact you with this information. We will not share your details with anyone beyond RCT Theatres for marketing purposes, nor will we pass your information onto third parties except to facilitate our mailing to you.

We will offer you the opportunity to opt out of future mailings at every contact, either by email or by contacting our
Box Office on 03000 040 444.