The Box Office at the Coliseum Theatre we will be open to personal callers every Tuesday 11.00am – 2.00pm.

From Thursday 12 September the Box Office at the Park & Dare will close to personal callers to facilitate building works to the foyer and Box Office area.

From Tuesday 1 October our Box Office booking line will be open Tuesday – Friday 1.00pm – 4.00pm for customers who do not have internet access or who would prefer to chat to one of our friendly Box Office Team.

Where possible, please use rct-theatres.co.uk for all bookings.

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Box Office 03000 040 444

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Ticket Info

Ticket Info

OUR TICKETS ARE NOW DIGITAL

We will send an email confirmation with a link to your tickets in your online account, you can download your tickets and save them onto your phone, or you may choose to print at home.

When you arrive at the theatre all you need to do is show us your downloaded tickets on your smart phone or show us the barcode on your printed tickets.


If you are unable to use a smartphone to download your tickets, or unable to print your tickets at home, don’t worry, you’ll still be able to pick up physical tickets from the Box Office.

If you have lost your e-tickets or your printed version, just email BoxOffice@rctcbc.gov.uk so we can help.

RESERVATIONS FOR LIVE EVENTS

Only available to groups of 20 or more – all other tickets must be paid for at time of booking.

TICKET COLLECTION

Your tickets can either be sent to you (postage charge is 75p) or can be collected in person from the Box Office.

CONCESSION TICKETS

Available to full time students (with identification), people aged 60 and over and disabled people and unemployed people (with appropriate identification). May not be available at hired events.

DISABLED CUSTOMERS AND CARERS

We are a member of Hynt - a national access scheme working with a network of theatres and arts centres across Wales. All Hynt cardholders are entitled to a ticket free of charge for their companion, carer or personal assistant. For more information on Hynt and to download an application from the Hynt website www.hynt.co.uk

For more details about how to book Hynt tickets, how to book a Wheelchair space, Access Facilities at each venue and Assisted Performances click here

GROUP BOOKINGS

Please contact the Box Office for the latest group offers

SCHOOL BOOKINGS

Some events have a special school discount, which includes free tickets for teachers/lecturers/education assistants (on a ratio of 1 to 10 unless otherwise agreed with the venue). Please call the Box Office on 03000 040 444 for more information.

PAYING FOR TICKETS

DEBIT/CREDIT CARDS

We welcome payment by credit/debit card free of charge.

CHEQUES & POSTAL ORDERS

Cheques and postal orders should be made payable to Rhondda Cynon Taf CBC.

CASH

In person at the Box Office – please do not send cash in the post

THEATRE TOKENS

We accept theatre tokens – please call the Box Office for more information.

Exchanges

(For RCT Theatres events only)

Your tickets can be exchanged for another event, or a credit voucher can be issued (either option only up to the value of your original ticket purchase), up to 24 hours before the performance commences.

Refunds

(For RCT Theatres events only)

Refunds are not available for any event, unless the event has been cancelled or postponed.

How We Protect And Respect Data

When you book tickets at The Coliseum Theatre or The Park & Dare Theatre you provide us with some basic personal information in order for us to process your booking.

At the time of your booking we will also ask you if you wish to receive information about forthcoming productions and events at The Coliseum Theatre and The Park & Dare Theatre. If you provide your consent, then we will occasionally contact you with this information. We will not share your details with anyone beyond The Coliseum Theatre or The Park & Dare for marketing purposes, nor will we pass your information onto third parties except to facilitate our mailing to you.

We will offer you the opportunity to opt out of future mailings at every contact, either by email or by contacting our
Box Office on 03000 040 444.

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AD Audio Described Performance

Audio description is a live commentary interspersed with the actors' dialogue. This is relayed via a headset linked to the infra-red audio system. There is a short 'programme notes' session, before the production, which explains the atmosphere, costumes, characters and action.

BSL British Sign Language Performance

Signed performances are ideal for those who use sign language. Trained British Signed Language (BSL) signers usually stand to one side of the stage and interpret the script used by the performers at the same time as it is being performed.

R Relaxed Screening/Performance

Open to everyone, but particularly appropriate for anyone who may find the usual theatre/cinema environment challenging, due to an Autism Spectrum Condition, a learning disability, or a fear of the dark, loud noises or confined spaces.

Relaxed Performances/Screenings provide a relaxed environment, where elements are adapted to reduce anxiety or stress. Lighting and sound levels are adjusted to soften their impact and there is a relaxed attitude to noise and leaving and re-entering the auditorium during the performance/screening.

Designated 'chill-out' areas are provided outside the auditorium with activities for people to use if being in the auditorium becomes overwhelming for them.

T Touch Tour

A Touch Tour is ideal for blind and partially-sighted audiences to familiarise themselves with the set ahead of the performance.

C Captioned Screening/Performance

Captions display dialogue on-screen (similar to subtitles) and also describe the audio or sound portion of a film/performance allowing audience members who are D/deaf or hard of hearing to follow the script and the action of the film/performance at the same time.

For live performances, the screen is positioned at the side of the stage.