Access Information
HYNT
We are now part of a membership scheme called Hynt. Hynt cardholders are entitled to a free ticket for their personal assistant or carer at both venues.
Visit www.hynt.co.uk to find out more information and to join.
Free HYNT carer tickets are available by Box Office allocation when you present your card at point of booking or quote your card number over the phone. A carer, companion, personal assistant or group organiser can book on behalf of a Hynt cardholder, however tickets can only be issued to the cardholder, who must show their photographic Hynt card each time they attend a performance.
Please book tickets in advance and advise staff on any particular requirements you have when booking - we are more than happy to help and advise you.
Wheelchair Users
We sell wheelchair spaces in person at the Box Office or by phone only. This is because different spaces are suitable for different types of wheelchair and we want to ensure audience members have the correct area for their needs. For example, electric wheelchairs and mobility scooters are only able to be positioned in certain areas.
If you wish to transfer from your wheelchair into a theatre seat, this is also an option as long as you could leave the theatre unaided in the event of an emergency. Our Box Office team will discuss your requirements with you and seat you in the most appropriate area (subject to availability).
Accessible Performances
We aim to make visiting the theatre an enjoyable, accessible experience for everyone. We offer a variety of BSL interpreted, audio described and captioned performances across the season.
Where possible we aim to provide audio flyers, BSL flyers and captioned flyers of all audio described, BSL interpreted and captioned performances.
RELAXED SCREENING / PERFORMANCE
Open to everyone, but particularly appropriate for anyone who may find the usual theatre/cinema environment challenging, due to an Autism Spectrum Condition, a learning disability, or a fear of the dark, loud noises or confined spaces.
Relaxed Performances/Screenings provide a relaxed environment, where elements are adapted to reduce anxiety or stress. Lighting and sound levels are adjusted to soften their impact and there is a relaxed attitude to noise and leaving and re-entering the auditorium during the performance/screening.
Designated 'chill-out' areas are provided outside the auditorium with activities for people to use if being in the auditorium becomes overwhelming for them.
AUDIO DESCRIBED PERFORMANCE
Audio description is a live commentary interspersed with the actors' dialogue. This is relayed via a headset linked to the infra-red audio system. There is a short 'programme notes' session, before the production, which explains the atmosphere, costumes, characters and action.
BRITISH SIGN LANGUAGE PERFORMANCE
Signed performances are ideal for those who use sign language. Trained British Signed Language (BSL) signers usually stand to one side of the stage and interpret the script used by the performers at the same time as it is being performed.
TOUCH TOUR
A Touch Tour is ideal for blind and partially-sighted audiences to familiarise themselves with the set ahead of the performance.
CAPTIONED SCREENING / PERFORMANCE
Captions display dialogue on-screen (similar to subtitles) and also describe the audio or sound portion of a film/performance allowing audience members who are D/deaf or hard of hearing to follow the script and the action of the film/performance at the same time.
For live performances, the screen is positioned at the side of the stage.
COLISEUM
- Ramp access to foyer at the front of the building, with automatic front doors
- Ramp access from the car park to the front of the building or to the side entrance
- 3 parking spaces for disabled people
- Lift from stalls area to bar
- Wheelchair accessible toilet facilities
- 3 spaces for wheelchair users in the stalls area. Companion seats offered free, next to these spaces – please advise the Box Office when booking your tickets
- Assistance dogs are welcome in all areas of the building but seating is limited
- The stalls area of the auditorium is fitted with an induction loop
PARK & DARE
- Flat access from the library car park opposite the venue to the front entrance – please arrive as early as possible to ensure availability
- Flat access within the foyer and box office
- Flat access to Stiwdio 1
- Lift access to the stalls area
- Flat stalls area
- The stalls area of the main auditorium is fitted with an induction loop. Please switch your hearing aid to the T position to take advantage of this facility
- Gents and ladies wheelchair accessible toilets on the ground floor
- Assistance dogs are welcome in all areas of the building